Complaint #1777019 submitted on 02/09/2016 relating to Bank of America. Complaint relates to Consumer Loan Vehicle loan - Taking out the loan or lease .
Complaint was submitted via Web and sent to the company on Tuesday 9th February 2016.
I submitted XXXX applications through the Bank of America, which were both declined and as a result, have negatively affected my credit score due to the number of credit enquiries. The first application submitted for an additional credit card was declined due to not having a 'credit history '. I was issued a letter outing this however, no information was provided to me confirming what the Bank of America classifies as a 'credit history ', how long it would take to establish a 'credit history ' or what I could do to establish a 'credit history '. I did not receive a follow-up phone call or information advising where I could access this information.
The second application for refinancing on an auto loan I submitted on XXXX XXXX, 2016. I submitted my second application confidently once I was given strong advice by XXXX of your employees that I would not have an issue with the approval of this application given I have been banking with Bank of America for over a year and other factors that were discussed. These employees were XXXX XXXX, a personal banker and the XXXX XXXX, XXXX XXXX location and XXXX XXXX, a relationship manager at the XXXX XXXX XXXX, XXXX XXXX location. My XXXX application for refinancing was declined due to not having a 'credit history '.
| Company | Bank of America |
| Complaint ID | 1777019 |
| Date Received | 02/09/2016 |
| Product | Consumer Loan Vehicle loan |
| Issue | Taking out the loan or lease |
| State/ZIP Code | CA 900XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 02/09/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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