Complaint #1521785 submitted on 08/17/2015 relating to E*Trade Bank. Complaint relates to Bank account or service (CD) Certificate of deposit - Account opening, closing, or management .
Complaint was submitted via Web and sent to the company on Monday 17th August 2015.
I opened a CD account with ETrade Bank on XX/XX/XXXX in the amount of {$1000.00}. I made no further deposits after that date. When I recently checked on the status of the account by phone with ETrade bank they told me they have no record of the account. I have the actual CD in my possession. It shows Account Number # XXXX with a annual renewal term and Interest to be paid Quarterly to the Account balance. After speaking to ETrade and getting nowhere I did some research and found that ETrade had sold their CD accounts to XXXX XXXX on XX/XX/XXXX and that all funds would be transferred to XXXX XXXX beginning XX/XX/XXXX. I contacted XXXX XXXX and they confirmed that ETrade accounts were purchased but when I asked them to research my account they were not able to find it. This account should be worth {$1700.00}. I find it ludicrous that neither ETrade or XXXX XXXX has been able to provide any information regarding this account. I would appreciate any help you can offer to resolve this issue as I could put these funds to good use. Thanks, XXXX
Older American
| Company | E*Trade Bank |
| Complaint ID | 1521785 |
| Date Received | 08/17/2015 |
| Product | Bank account or service (CD) Certificate of deposit |
| Issue | Account opening, closing, or management |
| State/ZIP Code | NV 894XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 08/17/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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