Complaint #1521589 submitted on 08/17/2015 relating to Heartland Payment Systems. Complaint relates to Student loan Non-federal student loan - Can't repay my loan Can't decrease my monthly payments.
Complaint was submitted via Web and sent to the company on Wednesday 26th August 2015.
I attended XXXX for my XXXX, XXXX degree and completed back in 2013. The cost of this degree was over XXXX. I exhausted my federal student loan monies and to complete my degree had to sign a private loan through XXXX which is managed through XXXX ECSI. My monthly payment has gone up to {$320.00} dollars monthly, which does not include my other private loan through XXXX XXXX and my federal loans that are currently being repaid. I have continued to ask for assistance bringing my monthly payments down so I do not default on this particular loan and will get assistance for XXXX months but after that it goes back up to the original amount of {$320.00} per month. I can not afford this kind of money on just XXXX loan and need assistance finding a way to get this monthly payment down. Can you please help me?
| Company | Heartland Payment Systems |
| Complaint ID | 1521589 |
| Date Received | 08/17/2015 |
| Product | Student loan Non-federal student loan |
| Issue | Can't repay my loan Can't decrease my monthly payments |
| State/ZIP Code | TX 774XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 08/26/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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