Complaint #1520687 submitted on 08/15/2015 relating to Servis One, Inc.. Complaint relates to Mortgage Other mortgage - Credit decision / Underwriting .
Complaint was submitted via Web and sent to the company on Saturday 15th August 2015.
XX/XX/2015To whom it concernsI applied for the HAMP application XXXX XXXX, 2015. I sent the application XXXX ways. I sent it by email to a BSI Financial Services and to their XXXX office. It was later determined that the information was not being processed and had been sitting in someone 's inbox. I resent the information on XXXX XXXX. I received a confirmation letter on XXXX XXXX that all of the information was being processed. The loan information was transferred from one representative to another on XXXX XXXX. My wife and I have been calling ever since.
Here are the days that we called or correspondedXX/XX/2015 - My wife left a XXXX XXXX am - spoke with Supervisor. Verified all documents were received and that load was reassigned from one rep to anotherXX/XX/2015 - Left voicemail for repXX/XX/2015 - Left voicemail for repXX/XX/2015 - I called and left messageXX/XX/2015 - Spoke with supervisor again XXXX : everything filed on XXXX/XXXX/2015 and it take XXXX days. Normal process is XXXX days but they are backed upXX/XX/2015 - left voicemailI am just a little frustrated with the process because what normally should have happened by XXXX XXXX has spilled over into XX/XX/XXXX. I.e a XXXX day process is not has now been XXXX days and still no response whether we have been approved for the HAMP. Please helpThanks
| Company | Servis One, Inc. |
| Complaint ID | 1520687 |
| Date Received | 08/15/2015 |
| Product | Mortgage Other mortgage |
| Issue | Credit decision / Underwriting |
| State/ZIP Code | TX 751XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes complaint represents an opportunity for improvement to better serve consumers |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 08/15/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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