Complaint #1520521 submitted on 08/15/2015 relating to Allen Tate Mortgage Services, Inc.. Complaint relates to Mortgage Conventional fixed mortgage - Settlement process and costs .
Complaint was submitted via Web and sent to the company on Saturday 15th August 2015.
I closed on my home on XXXX/XXXX/15 with a mortgage underwritten by Allen Tate Mortgage out of XXXX, NC. On XXXX/XXXX/15, I was contracted by Allen Tate to provide numerous pieces of information previously provided during the credit approval process prior to funding which I can provide back up for. Additionally, they want to come in my home to get more appraisal information on a closed loan 45 days later. They are saying the document I signed indicated I had to help them in any way they required but it says clerical errors and reasonable requests. The loan process is very arduous and I met all requirements and closed on my loan and now am being harassed by the lender. Additionally, it seems as though they have misplaced all the statements, pay stubs, etc in my entire file which they are asking me for again. Upon asking their Compliance Manager, XXXX XXXX where my personal data was and why he could not validate he had it, he said he was investigating further. My mortgage person at Allen XXXX, Nick XXXX will not return any calls on the matter nor tell me if I should forward the XX/XX/XXXX payment to Allen Tate Mortgage or the other company which sent me an email but has not sent me a statement. I am a XXXX year old female XXXX who saved and bought my first home and feel very strongly that this is harassment because of my gender and age as through every step of the process they have avoided my calls, repeatedly asked for additional info, charged a higher rate than originally quoted by a 1/4 point, closed the loan and now are asking for all the info previously sent 45 days after closing, this is terrible and not reasonable. Other consumers should be made aware of these poor and discriminatory business practices and do not listen to your Allen Tate real estate agent if they recommend their mortgage arm. Please help if you can and warn other females to stay away from this company! Thank you fir looking into this matter further.
| Company | Allen Tate Mortgage Services, Inc. |
| Complaint ID | 1520521 |
| Date Received | 08/15/2015 |
| Product | Mortgage Conventional fixed mortgage |
| Issue | Settlement process and costs |
| State/ZIP Code | NC 280XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Untimely response |
| Submitted | Web 08/15/2015 |
| Result | Timely Response: No, Consumer Disputed: No |
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