Complaint #1504297 submitted on 08/05/2015 relating to Radius Global Solutions LLC. Complaint relates to Debt collection Other (i.e. phone, health club, etc.) - Communication tactics Used obscene/profane/abusive language.
Complaint was submitted via Web and sent to the company on Wednesday 5th August 2015.
I called to contest the validity of the debt. The collection agent, XXXX XXXX, Operator ID XXXX, indicated that she would not indicate that I was contesting the validity of a debt unless I " proved that I did not owe it '' and that " the company will document that you owe the debt and it will just go back to collections. '' I felt this was misleading, coercive and abusive and in violation of my right to contest an invalid claim of debt against me. I am being charged by XXXX for a month of service when they never connected me, and I cancelled. This operator, instead of marking my account as dispute, attempted to strong arm me into paying even though I had just explained that I would not pay for services I never received. She talked over me, interrupted me, and misrepresented my statements rather than file the dispute as she is supposed to. I spoke then with her supervisor, XXXX XXXX XXXX, who also misrepresented the sequence of events and indicated that I had simply flatly refused to pay rather than validly disputing the debt. He later relented, but only after he raised his voice, talked over me, interrupted me repeatedly, and took a very condescending, offensive and abusive tone.
| Company | Radius Global Solutions LLC |
| Complaint ID | 1504297 |
| Date Received | 08/05/2015 |
| Product | Debt collection Other (i.e. phone, health club, etc.) |
| Issue | Communication tactics Used obscene/profane/abusive language |
| State/ZIP Code | WI 548XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 08/05/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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