Complaint #1502961 submitted on 08/05/2015 relating to Navy FCU. Complaint relates to Bank account or service Checking account - Using a debit or ATM card .
Complaint was submitted via Web and sent to the company on Thursday 6th August 2015.
On XXXX XXXX, 2015 I reviewed my account and notices another unauthorized charge was taken out my the XXXX request that fill out the form and submit then it will take XXXX hours to apply the money back to my. Navy Federal consently allow unauthorized withdrawal from my and they customers representatives treatment like I did when calling in to report a authorized charge. Please investigate the policy and procedures that Navy Federal uses to protect their customers from thing like this and make sure they are working to United States Federal regulations
| Company | Navy FCU |
| Complaint ID | 1502961 |
| Date Received | 08/05/2015 |
| Product | Bank account or service Checking account |
| Issue | Using a debit or ATM card |
| State/ZIP Code | NJ 070XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 08/06/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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