Aldous & Associates, PLLC Complaint: Debt collection #1776704

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Code Context

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Cake\ORM\Table::schema() - CORE/src/ORM/Table.php, line 429
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App\Controller\ComplaintsController::view() - APP/Controller/ComplaintsController.php, line 54
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Cake\Routing\Dispatcher::dispatch() - CORE/src/Routing/Dispatcher.php, line 87
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Warning (512): _cake_model_ cache was unable to write 'default_complaints' to Cake\Cache\Engine\FileEngine cache [CORE/src/Cache/Cache.php, line 244]

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                ),
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Cake\Cache\Cache::write() - CORE/src/Cache/Cache.php, line 244
Cake\Database\Schema\CachedCollection::describe() - CORE/src/Database/Schema/CachedCollection.php, line 67
Cake\ORM\Table::schema() - CORE/src/ORM/Table.php, line 429
Cake\ORM\Table::primaryKey() - CORE/src/ORM/Table.php, line 505
Cake\ORM\Table::get() - CORE/src/ORM/Table.php, line 1163
App\Controller\ComplaintsController::view() - APP/Controller/ComplaintsController.php, line 54
Cake\Controller\Controller::invokeAction() - CORE/src/Controller/Controller.php, line 429
Cake\Routing\Dispatcher::_invoke() - CORE/src/Routing/Dispatcher.php, line 114
Cake\Routing\Dispatcher::dispatch() - CORE/src/Routing/Dispatcher.php, line 87
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#1776704 7 Feb 2016

Debt collection Other (i.e. phone, health club, etc.)

Complaint #1776704 submitted on 02/07/2016 relating to Aldous & Associates, PLLC. Complaint relates to Debt collection Other (i.e. phone, health club, etc.) - False statements or representation Attempted to collect wrong amount.

Complaint was submitted via Web and sent to the company on Sunday 7th February 2016.

Narrative (may be redacted).

I am a XXXX XXXX customer.

This is regarding an early termination fee demand of {$200.00} by the Attorney of XXXX XXXX for de-activating and/or early termination of service from XXXX XXXX.

On XXXX XXXX, XXXX, I bought an XXXX phone from XXXX XXXX, XXXX XXXX, XXXX, VA XXXX for {$49.00} ( Carrier : XXXX XXXX ).

However, on XXXX XXXX, XXXX, I went out the country and de-activated the phone and paid the balance amount in full to XXXX. When I returned from abroad, I again re-opened my XXXX XXXX account ( Account No : XXXX ).

When I bought the devicep/phone originally, I asked the sales person to clearly state and write the cancellation/termination policy and fees because consumers normally do not read several pages of agreements in fine/small prints.

He told me that I have a no-contract service ( XXXX ) with XXXX and that I can terminate the service at any time by paying the full amount of the device/phone.

On XXXX XXXX, XXXX, I received a letter from Aldous & Associates , PLLC, XXXX XXXX, XXXX, UT XXXX, asking me to pay {$200.00} for cancellation of my service with XXXX.

I did not sign this agreement that I would pay {$200.00} to XXXX XXXX for early cancellation of service from XXXX. The sales person never told me that I have to pay this amount. My daughter, who was with me, is the witness.

If I knew there was an early termination fee of {$200.00} due to XXXX XXXX, I would not have bought the phone and enrolled in XXXX 's XXXX program, which is a " no-contract '' service by which the customers could terminate/cancel their service at any time.

Since I did not sign a contract to pay {$200.00}, and since the sales person of XXXX XXXX did not disclose about the early penalty of {$200.00} to XXXX XXXX, I do not owe any money to XXXX XXXX.

XXXX XXXX must be instructed to train its employees to clearly instruct the customers that they would have to pay {$200.00} early termination fee to XXXX XXXX for early termination of service from XXXX, even if they have a no-contract ( XXXX ) service with XXXX, so that XXXX would not defraud the customers.

Older American

Company	Aldous & Associates, PLLC
Complaint ID	1776704
Date Received	02/07/2016
Product	Debt collection Other (i.e. phone, health club, etc.)
Issue	False statements or representation Attempted to collect wrong amount
State/ZIP Code	TX 774XX
Consumer Consent	Consent provided
Company Public Response	Company believes it acted appropriately as authorized by contract or law
Company Response To Customer	Closed with explanation
Submitted	Web 02/07/2016
Result	Timely Response: Yes, Consumer Disputed: Yes

Aldous & Associates, PLLC Complaint: False statements or representation

#1776704 7 Feb 2016

Debt collection Other (i.e. phone, health club, etc.)

Narrative (may be redacted).

Have you dealt with Aldous & Associates, PLLC?