Complaint #1498250 submitted on 08/02/2015 relating to ONLINE Information Services, Inc.. Complaint relates to Credit reporting - Incorrect information on credit report Account terms.
Complaint was submitted via Web and sent to the company on Sunday 2nd August 2015.
I contacted Online Collections in reference to a letter they sent me stating I must contact them in order to prevent this debt being placed on my credit. I spoke with '' XXXX @ XXXX '' on XX/XX/XXXX,2015 and the following was agreed by XXXX us. In order to prevent this from appearing on my credit I had to set up 4 automatic withdrawal payments in the amount of $ XXXXwith the first payment being withdrawn that day. I gave her my bank information and she immediately withdrew XXXX from my account. She assured me that this now would not be reported on my credit. She set up 3 additional autodraft payments for the remainding balance. I checked my bank statement and confirmed Online Collections had indeed withdrawn the {$110.00} payment required to keep this off of my credit. I did exactly what was agreed upon to insure this would not be reflected on my credit. Today XXXX XXXX XXXX, 2015 ) I see it is on my credit report as of today. What can I do when I kept my part of the agreement and the collection agency lied and did not keep their part of the agreement.
Older American
| Company | ONLINE Information Services, Inc. |
| Complaint ID | 1498250 |
| Date Received | 08/02/2015 |
| Product | Credit reporting |
| Issue | Incorrect information on credit report Account terms |
| State/ZIP Code | GA 300XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 08/02/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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