Complaint #1489802 submitted on 07/28/2015 relating to Alaska Commission on Post Secondary Education. Complaint relates to Student loan Non-federal student loan - Dealing with my lender or servicer Having problems with customer service.
Complaint was submitted via Web and sent to the company on Tuesday 28th July 2015.
I have a student loan from the Alaska Commission on Post Secondary Education that is currently in forbearance. Apparently, they sent me a letter that was returned to them XXXX probably delivered to the wrong house ) and instead of calling me, emailing me, or attempting to contact me, they began harassing my extended family members and all educational institutions where I have previously been enrolled. At the same time, they have not once tried to contact me-and I 've verified that all of my contact info on file is correct. I did not receive a single phone call or email from them until yesterday XXXX XXXX XXXX ) which is the same day that my family members received their letters from XXXX. More importantly, my loan still in forbearance, meaning that there is no payment due. My next payment is not due until XXXX. I would like to file a complaint because I feel like their harassment of my family-including my XXXX year old grandparents-is a violation of my consumer rights.
Servicemember
| Company | Alaska Commission on Post Secondary Education |
| Complaint ID | 1489802 |
| Date Received | 07/28/2015 |
| Product | Student loan Non-federal student loan |
| Issue | Dealing with my lender or servicer Having problems with customer service |
| State/ZIP Code | SC 292XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 07/28/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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