USAA Savings Complaint: Shopping for a loan or lease

#1774036 5 Feb 2016

Consumer Loan Installment loan

Complaint #1774036 submitted on 02/05/2016 relating to USAA Savings. Complaint relates to Consumer Loan Installment loan - Shopping for a loan or lease .

Complaint was submitted via Web and sent to the company on Monday 8th February 2016.

Narrative (may be redacted).

Background : I filed Chapter XXXX BK in XX/XX/XXXX, and Chapter XXXX in XX/XX/XXXX. The Chapter XXXX is satisfied and all payments paid ( at least 1 year paid off ). My XXXX credit score is XXXX as of XXXX/XXXX/XXXX.

I noticed that USAA continues to report status " In Chapter XXXX Bankruptcy '' -last reported XX/XX/XXXX. Please see attached. Is that appropriate reporting? The other creditors reported it once in XX/XX/XXXX and XX/XX/XXXX respectively and has not reported monthly since then.

Servicemember

Company USAA Savings
Complaint ID 1774036
Date Received 02/05/2016
Product Consumer Loan Installment loan
Issue Shopping for a loan or lease
State/ZIP Code CA 921XX
Consumer Consent Consent provided
Company Public Response Company believes complaint represents an opportunity for improvement to better serve consumers
Company Response To Customer Closed with non-monetary relief
Submitted Web 02/08/2016
Result Timely Response: Yes, Consumer Disputed: No
 

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