Complaint #1471004 submitted on 07/16/2015 relating to UMB Bank. Complaint relates to Mortgage Home equity loan or line of credit - Credit decision / Underwriting .
Complaint was submitted via Web and sent to the company on Thursday 16th July 2015.
UMB Bank sent us an offer by mail of a {$75.00} gift card if we took a draw of at least {$7500.00} against our UltraEquity Line of Credit ( HELOC ) loan. After we did this within the terms of the offer, it has refused to honor the offer of the {$75.00} gift card. Each time that I have called about this matter, I receive a different excuse and no follow up. For example, when I called XX/XX/XXXX, I was told that it would be sent out XX/XX/XXXX. On XX/XX/XXXX, I was told that I received incorrect information and that I would be called back that day as to when I would receive it. However, there was no call back.
| Company | UMB Bank |
| Complaint ID | 1471004 |
| Date Received | 07/16/2015 |
| Product | Mortgage Home equity loan or line of credit |
| Issue | Credit decision / Underwriting |
| State/ZIP Code | MO 630XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 07/16/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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