Complaint #1773614 submitted on 02/04/2016 relating to USAA Savings. Complaint relates to Credit card - Balance transfer .
Complaint was submitted via Web and sent to the company on Thursday 4th February 2016.
I accepted a 0 % interest for 12 months balance transfer offer from USAA and set up automatic withdrawals from my credit union account so that the balance would be paid within those 12 months. I ended up paying off the balance about 4 months early and attempted to cancel, without success, the remaining XXXX payments. I had a XXXX balance on that card in XXXX, yet USAA still withdrew the payment. I contacted them, they said they would cancel the remaining payments but that they would " have to put a ticket in ''. On XXXX XXXX, they again took money from my credit union account when I had a XXXX credit. I contacted them again and requested that they replace the money into my credit union account and they said they were unable to do that. I will be contacting my credit union today to request that USAA no longer be able to withdraw funds from my account.
| Company | USAA Savings |
| Complaint ID | 1773614 |
| Date Received | 02/04/2016 |
| Product | Credit card |
| Issue | Balance transfer |
| State/ZIP Code | NM 871XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with non-monetary relief |
| Submitted | Web 02/04/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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