Complaint #1458093 submitted on 07/08/2015 relating to United Military Mortgage, LLC. Complaint relates to Mortgage VA mortgage - Application, originator, mortgage broker .
Complaint was submitted via Web and sent to the company on Friday 24th July 2015.
I recently refinanced my mortgage and I have been receiving several letters in the mail soliciting me to do another refinance. I received XXXX from United Military Mortgage LLC and it really concerns me. The letter states I can get a rate at 2.25 % ( XXXX ). In reading the reverse side of the letter I found out this was for a 3 year Hybrid ARM/Adjustable Rate Mortgage with XXXX discount points. No where on the front does it list the loan as a ARM and/or list any discount points. This is very deceptive advertising and I do not believe that this should be allowed. As well as this loan would refinance me into a 3 year ARM from the 30 year fixed rate mortgage at 3.25 % that I currently have. Being in the business I do not see how that would benefit my current situation or any borrower in a similar situation. I also do not think your average consumer would figure out that this was an ARM until they started working with the company or possible close their loan. With all the regulations out there today, I do not know why this kind of advertising is allowed. Company XXXX # XXXX
Servicemember
| Company | United Military Mortgage, LLC |
| Complaint ID | 1458093 |
| Date Received | 07/08/2015 |
| Product | Mortgage VA mortgage |
| Issue | Application, originator, mortgage broker |
| State/ZIP Code | AZ 864XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company disputes the facts presented in the complaint |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 07/24/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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