AES/PHEAA Complaint: Can't repay my loan

#1453579 6 Jul 2015

Student loan Non-federal student loan

Complaint #1453579 submitted on 07/06/2015 relating to AES/PHEAA. Complaint relates to Student loan Non-federal student loan - Can't repay my loan Can't temporarily postpone payments.

Complaint was submitted via Web and sent to the company on Monday 6th July 2015.

Narrative (may be redacted).

I am currently repaying a student loan to American Education Services and XXXX. I am unemployed, living in California, I am currently unable to afford my own housing and I receive food stamps from the state which is proof of my not having income. I am looking for work and have not found any and I am in desperate need of assistance to have my private student loans placed in forebearance while I find work. My student loan payment from XXXX has not been paid and XXXX will be due this week. I will own AES nearly XXXX dollars which is more than I receive in unemployment benefits in one month.

Servicemember

Company AES/PHEAA
Complaint ID 1453579
Date Received 07/06/2015
Product Student loan Non-federal student loan
Issue Can't repay my loan Can't temporarily postpone payments
State/ZIP Code CA 945XX
Consumer Consent Consent provided
Company Public Response
Company Response To Customer Closed with explanation
Submitted Web 07/06/2015
Result Timely Response: Yes, Consumer Disputed: No
 

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