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iFreedom Direct Corporation Complaint: Mortgage #1435631

iFreedom Direct Corporation Complaint: Loan servicing, payments, escrow account

#1435631 24 Jun 2015

Mortgage VA mortgage

Complaint #1435631 submitted on 06/24/2015 relating to iFreedom Direct Corporation. Complaint relates to Mortgage VA mortgage - Loan servicing, payments, escrow account .

Complaint was submitted via Web and sent to the company on Wednesday 24th June 2015.

Narrative (may be redacted).

We bought a home and used ifreedom direct and dealt with XXXX XXXX. We used a VA loan and had to put {$500.00} in an escrow account to tear down our shed and we were told by XXXX that they 're company would cover the re-inspection fee after the removal. We closed on the home in XXXX 2015 and just completed the work and got a refund check for {$400.00} and it stated on the check there was a {$100.00} fee for re inspection and I emailed XXXX and she stated her company usually covers that but because we were given credits at closing they were not giving anything else out. I sent an email back asking where in our paperwork that it stated that & even an amount of the re inspection fee, and that infact I had emails from her stating numerous times we would n't have to being more money to closing and XXXX minutes before our closing we were told we had to bring over {$1500.00} and infact XXXX had asked the manager for the title company to tell us not to contact her ( XXXX ) or we would n't close. We were also told our rate would be 3.5 % and at the last day we were informed that it was actually going to be 3.875 % and that 's why we got credits at closing. It has been a nightmare dealing with this company and the things they have pulled especially on a veteran!

Company iFreedom Direct Corporation
Complaint ID 1435631
Date Received 06/24/2015
Product Mortgage VA mortgage
Issue Loan servicing, payments, escrow account
State/ZIP Code MI 483XX
Consumer Consent Consent provided
Company Public Response
Company Response To Customer Closed with monetary relief
Submitted Web 06/24/2015
Result Timely Response: Yes, Consumer Disputed: No
 

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