Complaint #1382152 submitted on 05/19/2015 relating to United Collection Bureau. Complaint relates to Debt collection Medical - Improper contact or sharing of info Talked to a third party about my debt.
Complaint was submitted via Web and sent to the company on Tuesday 24th November 2015.
XXXX XXXX ( Pain management clinic ) gave United Collection Bureau based out of XXXX, Ohio a copy of my medical records, that includes my medical diagnosis, treatment plan, and health insurance information, including my health insurance policy number, group number, and the amount paid to my insurance company. I feel that this is a violation of the XXXX act. I know third party collection agencies can contact doctors, or hospital 's to obtain information in relation to collecting a debt, but I also know they are not allowed to obtain my personal account information, such as the ones described above. I want to know why United Collection Bureau needs to have a copy of my health insurance information including my policy and group numbers and the amount that was billed? i know the information is used to collect a debt, but I was not notified by my pain clinic, that amount was due. So I did n't get ample time to rectify the situation. I feel that United Collections Bureau, does NOT need to know my personal health insurance information policy number and group number, to obtain the amount of debt that I owe. The first time they phoned my house it was a human that tried to sound like a robo-call. Whoever was doing it, does n't realize that I have a voice mail and screen my phone calls, so she was leaving the robo-call message on my voice mail and not actually speaking to myself in person.
| Company | United Collection Bureau |
| Complaint ID | 1382152 |
| Date Received | 05/19/2015 |
| Product | Debt collection Medical |
| Issue | Improper contact or sharing of info Talked to a third party about my debt |
| State/ZIP Code | OH 430XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 11/24/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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