Complaint #1317769 submitted on 04/06/2015 relating to Impac Mortgage Holdings, Inc.. Complaint relates to Mortgage Conventional fixed mortgage - Loan servicing, payments, escrow account .
Complaint was submitted via Web and sent to the company on Monday 6th April 2015.
I have requested multiple time that my mortgage servicer create an escrow account for me. I have provided all of the information they need both by email and by fax. Every time I call, I have to hold for a minimum of XXXX minutes and more typically XXXX minutes before I ever speak to a human. Then, when a human does finally answer, I often get mysteriously disconnected despite calling from a landline that I NEVER have issues with otherwise.
| Company | Impac Mortgage Holdings, Inc. |
| Complaint ID | 1317769 |
| Date Received | 04/06/2015 |
| Product | Mortgage Conventional fixed mortgage |
| Issue | Loan servicing, payments, escrow account |
| State/ZIP Code | TX 752XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 04/06/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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