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USAA Savings Complaint: Credit card #1752605

USAA Savings Complaint: Identity theft / Fraud / Embezzlement

#1752605 21 Jan 2016

Credit card

Complaint #1752605 submitted on 01/21/2016 relating to USAA Savings. Complaint relates to Credit card - Identity theft / Fraud / Embezzlement .

Complaint was submitted via Web and sent to the company on Thursday 21st January 2016.

Narrative (may be redacted).

I recently obtained my XXXX credit bureau reports and was shocked to find an account on there that is in my name under USAA Savings bank. It is fraudulent. It is not and has never been my account. The address listed on this account was never my address. I did not open this account. I demanded immediately all proof that USAA is providing to the XXXX credit reporting agencies to " verify '' this account. Was this opened online or at a branch? Do you have a copy of the original agreement? Was a drivers license used in obtaining the original account when it was opened? Do you have a copy of the original contractual agreement? USAA has refused to verify this account and continues to disregard multiple inquires XXXX on the phone and through the mail.

Company USAA Savings
Complaint ID 1752605
Date Received 01/21/2016
Product Credit card
Issue Identity theft / Fraud / Embezzlement
State/ZIP Code CA 916XX
Consumer Consent Consent provided
Company Public Response Company believes it acted appropriately as authorized by contract or law
Company Response To Customer Closed with explanation
Submitted Web 01/21/2016
Result Timely Response: Yes, Consumer Disputed: No
 

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