Complaint #1745626 submitted on 01/15/2016 relating to USAA Savings. Complaint relates to Bank account or service Checking account - Account opening, closing, or management .
Complaint was submitted via Web and sent to the company on Friday 15th January 2016.
I called the bank. They told me I had fraud on my account, so they locked me out. I can not access my account funds to pay my Bills ( I even asked if I could just close the account ). Now every time I call they want to over authenticate me. I have told them that I would get on skype with them and show them my face and my ID ( Drivers license ) in person. I do n't trust their authentication methods to begin with because it seems that they failed to protect me when they where suppose to do so.
| Company | USAA Savings |
| Complaint ID | 1745626 |
| Date Received | 01/15/2016 |
| Product | Bank account or service Checking account |
| Issue | Account opening, closing, or management |
| State/ZIP Code | WA 980XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with non-monetary relief |
| Submitted | Web 01/15/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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