Complaint #1741234 submitted on 01/14/2016 relating to USAA Savings. Complaint relates to Bank account or service Checking account - Deposits and withdrawals .
Complaint was submitted via Web and sent to the company on Thursday 14th January 2016.
I have been working for over 2 days to speak to someone who can help resolve an issue. I have been told several times that the procedure to so have someone call me back. So far no one has ever called back, when I call I am just told that the procedure is to put in for a call back and we go through the same drill again. I am concerned about the lack of resources to escalate any issues. The issue stems from being given incorrect information from a customer service rep. At this point I have lost complete trust in them to give correct information, or to return a phone call. We are going on 72 hours with this at this point.
Servicemember
| Company | USAA Savings |
| Complaint ID | 1741234 |
| Date Received | 01/14/2016 |
| Product | Bank account or service Checking account |
| Issue | Deposits and withdrawals |
| State/ZIP Code | WA 986XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with non-monetary relief |
| Submitted | Web 01/14/2016 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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