Complaint #1799452 submitted on 02/23/2016 relating to U.S. Bancorp. Complaint relates to Credit card - Billing statement .
Complaint was submitted via Web and sent to the company on Tuesday 23rd February 2016.
My husband received a call from an XXXX number while we were traveling on vacation. I answered the call and no one was on the other end so I hung up. When I called back, they identied themselves as " member services '' and not a credit card company. Eventually, I came to an understanding that they were credit card company and they said my husband have a past due balance. We never received an initial statement or any subsequent statements. My husband told them that they could talk to me because he was driving. I had hoped that we could resolve the issue on the phone but apparently not.
I do n't understand why they identify themselves as " member services '' and not a credit card company. If they would identify themselves correctly, people may think they are something besides a telemarketer.
| Company | U.S. Bancorp |
| Complaint ID | 1799452 |
| Date Received | 02/23/2016 |
| Product | Credit card |
| Issue | Billing statement |
| State/ZIP Code | WI 538XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 02/23/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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