Complaint #1728057 submitted on 01/05/2016 relating to Union Bank. Complaint relates to Bank account or service Other bank product/service - Making/receiving payments, sending money .
Complaint was submitted via Web and sent to the company on Tuesday 5th January 2016.
On XXXX/XXXX/15 I started an International Wire Transfer to XXXX at a Union Bank branch located at XXXX XXXX XXXX, XXXX XXXX, CA XXXX. Since the transfer was going to be sent to XXXX US Dollars were converted to XXXX XXXX After 72 hours that transfer was started I went back to the branch and I was told that the Wire transfer was not completed because of incorrect beneficiary information. I was told that if I decided to cancel the Wire Transfer I would be receiving less money because of the difference in exchange rate. I was never told that if I did not decided to cancel the wire transfer I would have gotten all of my money back into my account. Because the currency was changed back from XXXX XXXX to US Dollars, by cancelling the wire transfer I ended losing {$930.00} US Dollars
| Company | Union Bank |
| Complaint ID | 1728057 |
| Date Received | 01/05/2016 |
| Product | Bank account or service Other bank product/service |
| Issue | Making/receiving payments, sending money |
| State/ZIP Code | CA 921XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 01/05/2016 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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