Complaint #1708611 submitted on 12/19/2015 relating to Amex. Complaint relates to Prepaid card General purpose card - Unauthorized transactions/trans. issues .
Complaint was submitted via Web and sent to the company on Monday 21st December 2015.
For some time, I have been having tremendous problems with American Express Serve I can not get anything put into dispute, no matter the situation. The customer service representatives are rude, disrespectful, and adamant about not doing their jobs, despite the fact I am NOT being rude to them. For instance, day-before-yesterday, I called to put some items in dispute - charges I did not recognize. I spoke to XXXX, who immedIately said she would review my account. Go over the entire account! Huhn!!!! Just because I wanted to dispute items? What does one have to do with the other??? She was disrespectful - and told me she needed to transfer me to account protection. XXXX is a supervisor. You 're telling me that she does NOT have the power to dispute charges and needed to transfer me? I want HER FIRED, because of rudeness and dereliction of duty! I want the abuse from Serve to stop. I have already made the decision to leave and are waiting to get my new pre-paid card.
| Company | Amex |
| Complaint ID | 1708611 |
| Date Received | 12/19/2015 |
| Product | Prepaid card General purpose card |
| Issue | Unauthorized transactions/trans. issues |
| State/ZIP Code | NY 100XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/21/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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