Complaint #1709545 submitted on 12/19/2015 relating to Amex. Complaint relates to Prepaid card General purpose card - Unauthorized transactions/trans. issues .
Complaint was submitted via Web and sent to the company on Monday 21st December 2015.
For some time, I have been having tremendous problems with American Express Serve I can not get anything put into dispute, no matter the situation. The customer service representatives are rude, disrespectful, and adamant about not doing their jobs, despite the fact I am NOT being rude to them. For instance, day-before-yesterday, I called to put some items in dispute - charges I did not recognize. I spoke to XXXX, who immedIately said she would review my account. Go over the entire account! XXXX!!!! Just because I wanted to dispute items? What does XXXX have to do with the other??? She was disrespectful - and told me she needed to transfer me to account protection. XXXX is a supervisor. You 're telling me that she does NOT have the power to dispute charges and needed to transfer me? I want HER FIRED, because of rudeness and dereliction of duty! I want the abuse from Serve to stop. I have already made the decision to leave and are waiting to get my new pre-paid card.
Company | Amex |
Complaint ID | 1709545 |
Date Received | 12/19/2015 |
Product | Prepaid card General purpose card |
Issue | Unauthorized transactions/trans. issues |
State/ZIP Code | NY 100XX |
Consumer Consent | Consent provided |
Company Public Response | |
Company Response To Customer | Closed with explanation |
Submitted | Web 12/21/2015 |
Result | Timely Response: Yes, Consumer Disputed: No |
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