Complaint #1696049 submitted on 12/14/2015 relating to JPMorgan Chase & Co.. Complaint relates to Credit card - Delinquent account .
Complaint was submitted via Web and sent to the company on Monday 14th December 2015.
Chase Bank is in violation of the Consumer Financial Protection Bureau 's Consent Order XXXX. As required in paragraph XXXX & XXXX of this order, Chase Bank should have provided me with an effective credit agreement and at minimum copies of the last XXXX ( XXXX ) monthly Account statements. I have never received an effective credit agreement nor the last XXXX monthly Account statements.
On or about XX/XX/2015, at approximately XXXX XXXX CST, I contacted Chase Bank via telephone in order to request information in regards to these accounts. I spoke with XXXX XXXX with ID # XXXX and requested that information regarding these alleged accounts be sent to me. XXXX XXXX stated that Chase Bank did not have information regarding these alleged accounts. This is a violation of this Consent Order because paragraph XXXX requires that Chase Bank provide a consumer with an effective credit agreement and the last 18 months of monthly statements.
| Company | JPMorgan Chase & Co. |
| Complaint ID | 1696049 |
| Date Received | 12/14/2015 |
| Product | Credit card |
| Issue | Delinquent account |
| State/ZIP Code | TX 768XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/14/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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