Complaint #1695205 submitted on 12/14/2015 relating to JPMorgan Chase & Co.. Complaint relates to Credit card - Customer service / Customer relations .
Complaint was submitted via Web and sent to the company on Monday 14th December 2015.
I contacted Chase XXXX customer service on XXXX/XXXX/2015 to pay off my credit card. I spoke with supervisor XXXX, she gave me quote of {$1400.00} and I asked her to close my account. I confirmed with her atleast twice about no further payments or charges. She said, this is the only amount I need to pay and the account was closed on XXXX/XXXX/15. I paid the amount in full right away. Today on XXXX/XXXX/2015 I received a new statement with new balance of {$11.00}. I called the customer service and spoke with another supervisor XXXX XXXX. He said, he saw the notes of my previous conversation with XXXX on XXXX/XXXX/2015 and he even confirmed the pay off amount but he said, it could have been a mistake on XXXX 's end or maybe she did n't understand me properly that 's why she gave me wrong quote, which is off by {$11.00}. But I have to pay the {$11.00} because this charge is valid. If the employee ( S ) make a mistake, Chase should take responsibility of their under trained employees instead of making their customers pay for a valid mistake from Chase 's end. I feel like I have been defrauded and scammed by chase and I should not be paying the {$11.00} of charge.
| Company | JPMorgan Chase & Co. |
| Complaint ID | 1695205 |
| Date Received | 12/14/2015 |
| Product | Credit card |
| Issue | Customer service / Customer relations |
| State/ZIP Code | CA 952XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 12/14/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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