Complaint #1692009 submitted on 12/10/2015 relating to Scottrade Bank. Complaint relates to Bank account or service Checking account - Account opening, closing, or management .
Complaint was submitted via Web and sent to the company on Thursday 10th December 2015.
I submitted a complaint against Scottrade Bank, regarding a dispute about unauthorized transfers within my Scottrade Bank and XXXX XXXX Account. Scottrade Bank did not respond to my complaint after three weeks. I then sent a certified letter to Scottrade Bank asking about their dispute resolution procedures and have still not received a response months later. I submitted a final complaint asking about if there was an arbitration contract and how I could initiate a XXXX party dispute resolution process. Scottrade Bank did not respond.
I am writing to the CFPB, in hopes that a cooperative resolution resolution can be reached where Scottrade Bank and their affiliates provide appropriate responses to my inquiries. Based on the behavior of Scottrade Bank and their employees, I am worried that Scottrade Bank is attempting to " bury '' this issue because investigation into the matter may reveal corporate or employee fraud and wrongdoing.
I have attached a draft document outlining some of the actions by Scottrade Bank and intend to follow up until this matter is resolved.
Company | Scottrade Bank |
Complaint ID | 1692009 |
Date Received | 12/10/2015 |
Product | Bank account or service Checking account |
Issue | Account opening, closing, or management |
State/ZIP Code | CA 959XX |
Consumer Consent | Consent provided |
Company Public Response | |
Company Response To Customer | Closed |
Submitted | Web 12/10/2015 |
Result | Timely Response: Yes, Consumer Disputed: Yes |
Leave your comments and feedback below.