Complaint #1686139 submitted on 12/07/2015 relating to Ikon Financial Group, LLC. Complaint relates to Mortgage VA mortgage - Settlement process and costs .
Complaint was submitted via Web and sent to the company on Monday 7th December 2015.
I refinanced my VA home loan with Ikon Financial ( new name - XXXX XXXX XXXX ) last XXXX and have been trying to get my escrow refund for the past year. I have spoken to the owner, XXXX XXXX, on numerous occasions in reference to the owed escrow refund and have been receiving nothing but excuses. I have email correspondence from XXXX XXXX acknowledging the accounting error and that I am owed the refund, but I have yet to receive it. I also submitted a XXXX Complaint in South Carolina, where Ikon Financial ( XXXX XXXX XXXX ) is located, and still no results. Even though this is a Brokerage company, the refund that was sent to them and was cashed by their accounting department, should have been refunded to me, per XXXX XXXX response on XXXX/XXXX/2015.
| Company | Ikon Financial Group, LLC |
| Complaint ID | 1686139 |
| Date Received | 12/07/2015 |
| Product | Mortgage VA mortgage |
| Issue | Settlement process and costs |
| State/ZIP Code | CA 925XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Untimely response |
| Submitted | Web 12/07/2015 |
| Result | Timely Response: No, Consumer Disputed: No |
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