UMB Bank Complaint: Account opening, closing, or management

#1676154 30 Nov 2015

Bank account or service Other bank product/service

Complaint #1676154 submitted on 11/30/2015 relating to UMB Bank. Complaint relates to Bank account or service Other bank product/service - Account opening, closing, or management .

Complaint was submitted via Web and sent to the company on Monday 30th November 2015.

Narrative (may be redacted).

I have an Health Savings Account which I learned was managed by UMB Bank.

In XXXX, I wanted to use the remaining balance in my HSA fund.
I pulled up my HSA account website to verify the amount, which was {$18.00}.
I used that exact amount for a medical bill.
Afterwards, I received an overdraft bill from UMB Bank stating that my balance was below {$18.00} and applied a {$25.00} NSF fee.
I called to inquire why my balance was below {$18.00} and why it was different from what the HSA account website displayed.
UMB Bank told me that there was a monthly service fee that they incurred, which I was unaware of. I do not recall receiving any document regarding this " monthly service fee. " This monthly service fee is what reduced my balance below {$18.00}, thus generating the overdraft scenario.
At that time, my balance from UMB was negative {$33.00} and still incurring monthly service fees until I close the account.
This started around mid XXXX and now my balance is - {$36.00} due to add'l monthly service fees until I close the account.

As a consumer, I feel like this is terribly unreasonable as the information I had always used to verify my balance was inaccurate and I was not aware of the monthly service charge which caused the overdraft scenario.
UMB Bank has been unhelpful and dismissive when I try to contact them to fairly resolve this issue. They 've just demanded payment or else they will keep incurring the monthly service charge.

XXXX

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