Complaint #1655824 submitted on 11/15/2015 relating to Citibank. Complaint relates to Credit card - Other .
Complaint was submitted via Web and sent to the company on Sunday 15th November 2015.
I have a Citi MasterCard credit card. I have no issues paying the full amount due ( and I charge most purchases on this credit card during the month, rather than use a debit card, just for safety 's sake ) each month. However the last several months I have noticed a problem with a practice they are starting to use. My payment is due on the XXXX of the month, so I generally pay as close to that date/time as possible, to include as many of my charges as possible. Lately ( last five months ) towards the end of my cycle, many of the items I have charged are held in a pending status much longer ( 2-5 days ) than they are at the beginning of my cycle. Citi will not allow me to pay any pending amounts online, and does not include them on mailed statements -- so I have no way to pay them. When I make my payment ... a miracle happens, and all the pending amounts changed to due AFTER the end of my cycle, with no chance for me to make a second, catch-all payment ... so, they charge me interest. This seems deliberate, and simply aimed at being able to charge me interest ( as normally, they would have no unpaid amounts to charge it on ).
Older American
| Company | Citibank |
| Complaint ID | 1655824 |
| Date Received | 11/15/2015 |
| Product | Credit card |
| Issue | Other |
| State/ZIP Code | CO 802XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 11/15/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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