Complaint #1655822 submitted on 11/15/2015 relating to Lender Live. Complaint relates to Mortgage FHA mortgage - Loan modification,collection,foreclosure .
Complaint was submitted via Web and sent to the company on Sunday 15th November 2015.
I became behind on my mortgage payments due to loss of income in the home. In XXXX 2015 I met with and discussed my options with a foreclosure program for my area. I filed the borrower response package to my mortgage lender per the suggestion of the the foreclosure prevention program. I received notice in mid XXXX that in order to process the loan modification request they needed more verification 's, I sent in the requested verification 's via fax. I had n't been sent a decision of my request but found out on XXXX XXXX, 2015 that my home had been sold at a sheriff 's sale on XXXX the XXXX. I have researched what I did wrong and other than falling behind on my payments I followed the procedures that I was supposed to to prevent the sale of my property. Once the request for loan modification/ partial forbearance of my FHA issued loan the foreclosure process should have been suspended until they fully processed the request. I also was not given a chance to appeal their supposed denial of my request because I did n't receive the denial. According to the law I was n't given the opportunity to save my home like I should have been able to. Since the request for loan modification I have been setting aside what would have been my loan payments in good faith that my situation would be given the consideration that it is supposed to under the law. I would like assistance to get the sale overturned and the full opportunity to save my home.
Company | Lender Live |
Complaint ID | 1655822 |
Date Received | 11/15/2015 |
Product | Mortgage FHA mortgage |
Issue | Loan modification,collection,foreclosure |
State/ZIP Code | MN 553XX |
Consumer Consent | Consent provided |
Company Public Response | Company believes it acted appropriately as authorized by contract or law |
Company Response To Customer | Closed with explanation |
Submitted | Web 11/15/2015 |
Result | Timely Response: Yes, Consumer Disputed: No |
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