United Consumers Inc Complaint: Cont'd attempts collect debt not owed

#1655902 15 Nov 2015

Debt collection Medical

Complaint #1655902 submitted on 11/15/2015 relating to United Consumers Inc. Complaint relates to Debt collection Medical - Cont'd attempts collect debt not owed Debt is not mine.

Complaint was submitted via Web and sent to the company on Sunday 15th November 2015.

Narrative (may be redacted).

XXXX mailed to me a statement dated XX/XX/XXXX ( copy attached ) in the amount of {$45.00} due for services rendered XX/XX/XXXX. I checked this billing against my Claim Details with XXXX ( copy attached ), which indicated that I owe nothing, zero ( {$0.00} ) for those services. I chatted with an XXXX representative XXXX XXXX XXXX online XX/XX/XXXX, who contacted XXXX by phone at XXXX. XXXX told the XXXX rep. that she would have my " account adjusted to remove the patient balance of {$45.00}. She asks that you allow up to 45 days for completion. '' I hoped that the matter was resolved, but having had to contact CFPB in the past about XXXX, I suspected further trouble.

I was correct. On XX/XX/XXXX I received a new statement from XXXX ( copy attached ) indicating that the {$45.00} charge had indeed been removed, but now XXXX was billing me for {$1100.00} for the very same services rendered on XX/XX/XXXX. Once again, sometime XX/XX/XXXX, I chatted online with an XXXX rep. XXXX XXXX XXXX, about the {$1100.00} that XXXX Claim Details had already indicated were not due. The XXXX rep. phoned XXXX at XXXX and advised him that I am not " responsible for the {$1100.00} that they are billing [ me ] for. Per XXXX request, '' said the rep., " I have e-mailed a copy of the explanation of benefits ( EOB ) for this claim to the address that he gave me. The EOB will show them that you are not responsible for this claim. Once they receive the e-mail it will be forwarded to their accounting department so that they can review and update file. '' Now I was really worried, for, as noted, I have had to get CFPB to investigate XXXX in the past to remove a similarly undue debt that the company had reported to the credit bureau. Now I suspected a whole lot more trouble XXXX.

Again, I was not mistaken. XXXX continued to bill me {$1100.00}. So yet a third time, I chatted with an XXXX rep. ( XXXX again ) online XX/XX/XXXX. The XXXX rep. phoned XXXX at XXXX ; XXXX stated that " she sees a coding error on [ my ] claim. She sees the notes from XXXX call back XX/XX/XXXX. She apologized XXXX did not catch this at that time. She is sending your file to the reviewer to get corrected and re-filed to XXXX. She has taken your claim out of pre-collection status. '' Of course, I continued to worry. Every time an XXXX rep. contacted an XXXX rep. the XXXX rep. had a different story. I suspected a stall tactic. I also suspected that XXXX story would change.

Again, of course, I was correct. The statements asking for payment of {$1700.00} continued to arrive in the mail. On XX/XX/XXXX I contacted an XXXX rep. XXXX XXXX XXXX for what I decided would be my final time. One : I had XXXX coverage with XXXX that would expire the next day ( XX/XX/XXXX ) ; and, Two : I had promised myself that I would contact CFPB if XXXX persisted, something I should have done from the beginning. The XXXX rep. phoned XXXX at XXXX, who stated that XXXX feels " the denial of the {$1700.00} charges XXXX was not correct and they state they have appealed with XXXX on! XXXX. '' The XXXX rep. said " the account is currently in a 'hold ' status until they receive a response to their appeal from XXXX XXXX '' To determine if XXXX was telling the truth, the XXXX rep. checked the appeal records. '' However, the rep. " did not find an appeal in the appeals system. '' The rep. concluded : " I am not so sure they have submitted the appeal, XXXX did n't sound so confident. She added that she needed to 'reach out ' to another department to find out the status of their request. '' The XXXX rep. finally concluded : " '' I regret to inform this seems like it will be an ongoing issue until they can get their billing in order. '' Once again, I knew XXXX would persist.

Once again, I was correct : I received a collection notice from United Consumers , Inc. ( UCI ), dated XX/XX/XXXX ( copy attached ), for the {$1100.00}. This is the last straw.

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