Complaint #1651033 submitted on 11/11/2015 relating to Scottrade Bank. Complaint relates to Bank account or service (CD) Certificate of deposit - Deposits and withdrawals .
Complaint was submitted via Web and sent to the company on Wednesday 11th November 2015.
To whom this may concern, Scottrade Financial Services, Scottrade Bank, and Scottrade Brokerage were a victim of an enormous hack during XX/XX/XXXX and XX/XX/XXXX. Scottrade Bank, Scottrade Brokerage, and Scottrade Financial Services were warned about these cybersecurity issues at a technical and cultural level yet no action was taken.
I would like Scottrade Financial Services, Scottrade Bank, and Scottrade Brokerage to provide me with instructions on how to file a dispute with their companies. Specifically, Scottrade Bank and Scottrade Brokerage have failed to provide clarification on the currently conflicting and alleged dispute policies and Scottrade Financial Services has no dispute policy what so ever.
If Scottrade has any concern for the fraud that occurred and the continued danger they are putting their customers in, I respectfully request that Scottrade step up their game and putting customer care as a higher priority.
| Company | Scottrade Bank |
| Complaint ID | 1651033 |
| Date Received | 11/11/2015 |
| Product | Bank account or service (CD) Certificate of deposit |
| Issue | Deposits and withdrawals |
| State/ZIP Code | CA 959XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed |
| Submitted | Web 11/11/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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