Complaint #1641528 submitted on 11/05/2015 relating to Ideal Collection Services, Inc.. Complaint relates to Debt collection Other (i.e. phone, health club, etc.) - Taking/threatening an illegal action Attempted to/Collected exempt funds.
Complaint was submitted via Web and sent to the company on Thursday 5th November 2015.
I moved out of an apartment XXXX on XX/XX/XXXX. XX/XX/XXXX I received phone calls from Ideal Collection Agency for {$930.00}, that the leasing company was charging me for damages to the apartment. Prior to this I had not received a notice or call from the leasing company regarding the charges. They claimed that they sent a certified letter to the address on file. However, I never received the letter, and even have an email proving that I updated my new mailing address within 30 days after moving. According to Florida statute XXXX, the leasing company has 30 days to send me a certified notice of any charges or forfeits their rights to them. I never received this notice.
I sent Ideal Collections a certified letter explaining that the company forfeited their right according to the Florida statute XXXX, and that according to the Fair Debt Collections Practice Act they must acquire proof of the damages as well as proof of the certified letter receipt. No such evidence was produced because I did not receive the letter to sign for it.
Instead the Ideal Collections company sent me a copy of the bill from the leasing company with the end of the required notice missing from the page. I would not know how to respond based on their bill.
The Ideal Collections company is trying to acquire funds that the leasing company is not entitled to. They did not submit the certified letter to me within the 30 days, and never notified me otherwise of this debt.
| Company | Ideal Collection Services, Inc. |
| Complaint ID | 1641528 |
| Date Received | 11/05/2015 |
| Product | Debt collection Other (i.e. phone, health club, etc.) |
| Issue | Taking/threatening an illegal action Attempted to/Collected exempt funds |
| State/ZIP Code | CA 925XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 11/05/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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