Union Bank Complaint: Account opening, closing, or management

#1615192 19 Oct 2015

Bank account or service Other bank product/service

Complaint #1615192 submitted on 10/19/2015 relating to Union Bank. Complaint relates to Bank account or service Other bank product/service - Account opening, closing, or management .

Complaint was submitted via Web and sent to the company on Monday 19th October 2015.

Narrative (may be redacted).

I have used Union Bank of California services for almost 20 years. Most of this time and most of the banking I did on-line. This XX/XX/XXXX all of a sudden many functions of their site stopped working. As usual, I wrote to the customer support. They responded with some general assurances but nothing changed. I contacted them again to no avail. After a few exchanges of the kind they stopped answering. So, I went to the branch I usually work with. They could n't figure out what was going on and referred me to their " Customer Advocacy Group. '' OK, a representative of " the group '' found me and after a considerably long conversation over the phone promised to contact IT department ( finally! ). After another few days they called again and informed me that the site for on-line banking was upgraded and from some moment on supports only windows or XXXX operating systems on the client side. I use linux distributions for many years and for good reasons. Linux OS is fast, stable, reliable, and secure. Linux is not susceptible for viruses and other malware. Why the bank feels entitled to discriminate me and force to switch to OS I really hate? Or should I turn back to paper banking? Why do they do this? What is the big idea? I could not get any answer. I suspect it could be something really fishy like a trust with XXXX which is infamous for that kind of deals.
PS. I do n't mind my name being published. Actually, I prefer to be named.

Have you dealt with Union Bank?

Leave your comments and feedback below.