Complaint #1612116 submitted on 10/17/2015 relating to U.S. Bancorp. Complaint relates to Prepaid card General purpose card - Advertising, marketing or disclosures .
Complaint was submitted via Web and sent to the company on Wednesday 21st October 2015.
I purchased this card and tried to use it online on XXXX to pay my account balance. I tried using the card but it kept getting declined. I called the number on the back of the card and was told that XXXX is a " blocked merchant. '' The customer service representative said US Bank maintains a secret list of blocked merchants at which they do n't allow their prepaid cards to be used. This is completely deceptive. The back of the card says it is accepted anywhere XXXX is accepted. It makes no mention of a " secret '' blocked merchant list. I believe this secret list is to make it harder for people to use the cards so US Bank can collect inactivity fees or hope people just do n't use the card.
| Company | U.S. Bancorp |
| Complaint ID | 1612116 |
| Date Received | 10/17/2015 |
| Product | Prepaid card General purpose card |
| Issue | Advertising, marketing or disclosures |
| State/ZIP Code | NH 030XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 10/21/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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