Complaint #1787224 submitted on 02/15/2016 relating to Barclays PLC. Complaint relates to Credit card - Billing disputes .
Complaint was submitted via Web and sent to the company on Monday 15th February 2016.
In XXXX 2015 my daughter and I took at trip to XXXX. It was all prepaid through XXXX. The 2nd day we were there, we were told in order to make room charges we would have to have a credit card on file. So we did that. At the end of our stay we had {$26.00} in room charges. I signed the charge slip, then signed a credit slip to refund the {$6500.00} pesos hold The XXXX XXXX placed on my card. All seemed to go smoothly.
When I received my credit card statement, not only did the hotel charge me the {$26.00} but also charged not credited me the {$6500.00} pesos ( {$440.00} US dollars ). I called my credit card company right away, told them the circumstances. We filled a dispute right away. On XXXX XXXX, 2015 Barclay Bank issued me a credit of {$440.00}. At this point I believed everything was all good. On XXXX XXXX, 2015 Barclay recharged me the {$440.00}.
Again I called and filled a dispute, since the bank claimed my dispute was resolved. This continued for months, the bank claiming I signed the slip so I acknowledged the charged.
I explained I signed a credit slip and there was no exchanged of goods the {$440.00} is a fraudulent charge.
After months and hundreds of phone hours with Barclay Bank I filled a complaint with Washington State Attorney Generals Office. Since Barclay did not reply in a timely fashion nothing ever happened.
I started contacting the XXXX XXXX myself. After being transferred around a bit and about a week I was told my money was credited back to my credit card. Again calling Barclay bank I was told no the money was never credited. Now I have emails from the hotel admitting a credit was due to me, again Barclay bank would not help me with this matter tell me my money was in XXXX and to bad for me.
I the wrote a letter to the President at Barclay back with no reply.
Then out of the blue, XXXX XXXX called me from the office of the President at Barclay Bank because of the complaint I filed with the Washington State Attorney General. After months dealing with her and all was in agreement I was owed the {$440.00} it was still never credit to me. I received a letter from XXXX XXXX closing my case.
So I started calling XXXX, talked to XXXX there for another few months he told me they were escalating my case. I just recently found out XXXX is an intern and is doing nothing.
Someone at the Attorney General 's Office gave me the information to this website, so here I am filling a complaint with you.
This is just the cleft notes version, because I have spent hundreds of hours trying to get my money back. You are my last hope.
| Company | Barclays PLC |
| Complaint ID | 1787224 |
| Date Received | 02/15/2016 |
| Product | Credit card |
| Issue | Billing disputes |
| State/ZIP Code | WA 982XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 02/15/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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