Complaint #1607900 submitted on 10/15/2015 relating to Amex. Complaint relates to Prepaid card General purpose card - Unauthorized transactions/trans. issues .
Complaint was submitted via Web and sent to the company on Monday 19th October 2015.
a load reversal in the amnt of XXXX was made on my acct ( call it a ) from merchant affiliated with card company in error on XX/XX/XXXX info was verified by my credit card ( card b ) that funds were removed and posted on orginal date of transactionand prepaid card company cant figure why funds removed nor seem willing to return.. I have spoken with fraud dept, acct protection and merchant affiliated with amex serve and have been given incorrect info, no call backs as promised.. I keep having to contact my cc company and have given my personal cc info 3 times along with my ssn to these reps ( not smart I know )
Servicemember
| Company | Amex |
| Complaint ID | 1607900 |
| Date Received | 10/15/2015 |
| Product | Prepaid card General purpose card |
| Issue | Unauthorized transactions/trans. issues |
| State/ZIP Code | TX 782XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 10/19/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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