Complaint #1604540 submitted on 10/13/2015 relating to Acceptance Solutions Group, INC. Complaint relates to Payday loan Payday loan - Can't stop charges to bank account Can't stop charges to bank account.
Complaint was submitted via Web and sent to the company on Thursday 22nd October 2015.
Despite being set up to make payments through direct payroll, the lender continues to withdraw from my checking account. On XXXX/XXXX/15 after daily NUMEROUS threatening calls, and voicemails I was connected to XXXX the manager who was able to resolve the double payment issue and credit my checking account within 1 hour. On XXXX/XXXX/15 the lender was paid through payroll and again withdrew from my account. Throughout the month of XXXX I was told the payment was not received through payroll but for a specific dollar amount this could all stop/go away. On XXXX/XXXX/15 the amount was {$180.00} to make it all go away. I said this was not a viable solution and that I had been assured by XXXX she would personally oversee my account. Also on XX/XX/XXXX I was told by XXXX that XXXX was not in the office but if I did not want to settle for {$180.00} ( this is in addition to the XXXX x XXXX paid on XX/XX/XXXX from payroll and withdrawal from checking ) he would have her assistant reverse the bank withdrawal. As of today I am still missing funds. Throughout this ordeal I have been lied to - XXXX claiming to be XXXX a supervisor on a subsequent call. XXXX to whom I spoke with on Sat. XX/XX/XXXX - she said she could not help. then on XXXX XXXX I was told I would be transferred to XXXX 's assistant and that she could reverse the withdrawal from my account. I was transferred to XXXX - she immediately dropped my call. I am not sure what the scam is but I have been harassed, lied to and insulted.
| Company | Acceptance Solutions Group, INC |
| Complaint ID | 1604540 |
| Date Received | 10/13/2015 |
| Product | Payday loan Payday loan |
| Issue | Can't stop charges to bank account Can't stop charges to bank account |
| State/ZIP Code | OH 450XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes complaint is the result of an isolated error |
| Company Response To Customer | Closed with non-monetary relief |
| Submitted | Web 10/22/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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