Complaint #1594226 submitted on 10/06/2015 relating to Union Bank. Complaint relates to Bank account or service Checking account - Using a debit or ATM card .
Complaint was submitted via Web and sent to the company on Thursday 8th October 2015.
On Saturday, XXXX XXXX, I deposited {$40.00} at the ATM XXXX, Union Bank, XXXX Ca XXXX. The ATM returned {$20.00} ; I resubmitted the {$20.00} Bill again. The ATM malfunction, stated it returned my Deposit ... The ATM asked if I need more Time, I stated no..no response and I stated yes ... My ATM Debit Card was returned to me and then a Transaction Receipt for Hardware Failure and Attempted Deposit of {$0.00}. I Called Union Bank to file a Claim and received a 15 minute wait, call back. I entered the Branch and the Teller explained that the ATM was not accepting Deposits ... there was not a sign or notification to this fact. She further stated that a Service Technical would be out, I should file a Claim and if confirmed my Account would be credited the deposited amount. Claim XXXX was filed with Union Bank.
Servicemember
| Company | Union Bank |
| Complaint ID | 1594226 |
| Date Received | 10/06/2015 |
| Product | Bank account or service Checking account |
| Issue | Using a debit or ATM card |
| State/ZIP Code | CA 935XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 10/08/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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