Complaint #1591192 submitted on 10/02/2015 relating to U.S. Bancorp. Complaint relates to Mortgage Home equity loan or line of credit - Loan modification,collection,foreclosure .
Complaint was submitted via Web and sent to the company on Friday 2nd October 2015.
We are requesting short sale on an XXXX mortgage for a deceased veteran. The formal file was sent on XXXX/XXXX/2015 and additional information was requested and sent on XX/XX/XXXX. During followup on XXXX/XXXX/2015, calls to the customer service was transferred to multiple places and finally it was moved to and connected to the Single Point of Contact. The single point of contact then informed me that nothing was done on the file and there were no documents received on the field and nothing was done. We did receive email and fax confirmation that the document were received and but the servicer says there is nothing on file. Also informed that the process could take 3-6 months. That it deplorable for processing on and charged off, XXXX mortgage for a deceased borrower. Totally unacceptable. After three of submission there is not record for document receipt, the file is not open, and inadequate response form the servicerimprove the process of receiving documents from borrowers and confirm receipt. There seems to be no accountability on the servicer side. Only time delays and excuses.
Servicemember
| Company | U.S. Bancorp |
| Complaint ID | 1591192 |
| Date Received | 10/02/2015 |
| Product | Mortgage Home equity loan or line of credit |
| Issue | Loan modification,collection,foreclosure |
| State/ZIP Code | MO 630XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 10/02/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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