Complaint #1556658 submitted on 09/09/2015 relating to MoneyGram. Complaint relates to Money transfers Domestic (US) money transfer - Fraud or scam .
Complaint was submitted via Web and sent to the company on Wednesday 9th September 2015.
We sent money through MoneyGram. I was told that this was a secure way of transferring money because it required them to have a photo id along with the reference number. It says this on the website and this was confirmed at the store. However, this was not the case they picked it up without me ever sending a reference number. I called and spoke with MoneyGram and told there was nothing they could do. I asked to speak with a supervisor who basically said I was out my money and all he could do was file a report. He was then very rude saying that he would just sit there on the line until I either hung up or said yes to the report.
| Company | MoneyGram |
| Complaint ID | 1556658 |
| Date Received | 09/09/2015 |
| Product | Money transfers Domestic (US) money transfer |
| Issue | Fraud or scam |
| State/ZIP Code | TX 776XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 09/09/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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