Complaint #1540626 submitted on 08/27/2015 relating to United Built Homes, L.L.C.. Complaint relates to Debt collection Mortgage - Taking/threatening an illegal action Seized/Attempted to seize property.
Complaint was submitted via Web and sent to the company on Tuesday 22nd September 2015.
On XX/XX/2015, I returned a call that was left on my phone's voicemail to XXXX(XXXX) from United Bilt Homes Corp in XXXX LA. During this call, XXXX said we had missed our payment for XXXX. I informed XXXX, our due date was on XXXX and we had a 10 day grace period and we had up until the XXXX of the month. He was quick to say no, that is when we will receive a late payment penalty. And then asked me how I would like for him, XXXX, to take away our home from us. I told him, we were still in our grace period and the payment should be there that day or the XXXX. And there was not legal right for him to say that statement when we were not in past due status. I ask if the Owner knew how he treats people unfairly and was told the owner back him 100% and hung up. I called back, he asked if I would like to talk to the owner, XXXX and said he would transfer me to him. XXXX transferred me to XXXX, and other employees but never XXXX. After repeated times to call back, XXXX would put me on hold.
| Company | United Built Homes, L.L.C. |
| Complaint ID | 1540626 |
| Date Received | 08/27/2015 |
| Product | Debt collection Mortgage |
| Issue | Taking/threatening an illegal action Seized/Attempted to seize property |
| State/ZIP Code | OK 749XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes complaint is the result of an isolated error |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 09/22/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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