Complaint #1525528 submitted on 08/19/2015 relating to SunTrust Banks, Inc.. Complaint relates to Mortgage FHA mortgage - Loan servicing, payments, escrow account .
Complaint was submitted via Web and sent to the company on Wednesday 19th August 2015.
Suntrust Mortgage has been trying to collect unauthorized fees and charges they say are due on my mortgage account incurred during a personal bankruptcy. Suntrust refuses to return my calls, provide ANY documentation invoicing or accounting of mentioned fees in spite of request to do so by legal council. Suntrust states these charges were incurred during a personal bankruptcy. Charges authorized under this bankruptcy were authorized and paid in full ONLY by the bankruptcy trustee. Suntrust was duly notified by the bankruptcy trustee that ALL debts and charges were satisfied in full. This bankruptcy has been satisfied for over two years. Suntrust refuses to accept mortgage payments, provide ANY statements, documentation or legal correspondence regarding this issue in spite of demands to do so by legal counsel and myself. No one at Suntrust will take responsibility for this issue.
| Company | SunTrust Banks, Inc. |
| Complaint ID | 1525528 |
| Date Received | 08/19/2015 |
| Product | Mortgage FHA mortgage |
| Issue | Loan servicing, payments, escrow account |
| State/ZIP Code | FL 325XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 08/19/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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